# What is your return policy?

> We gladly accept nonfinal sale items in their original tagged condition within 30 days of your delivery date for a refund or store credit Need more time to r

Source: https://spanx-international.kustomer.help/en_us/what-is-your-return-policy-SyKex1ZA0

Last updated: 2026-04-03T16:42:45.518Z

We gladly accept non-final sale items in their original, tagged condition within 30 days of your delivery date for a refund or store credit. Need more time to return your order? Reach out to our team via email at [contactus@spanx.com](mailto:contactus@spanx.com). We’re happy to help!  

SPANX returns are subject to a return shipping fee, which will be deducted from your refund total. See below country-specific return fees\*:

**Shipping Country** 

**Approximate Return Shipping Fee**

Austria, Belgium, Croatia, Republic of Cyprus, Estonia,   
Finland, France, Germany, Greece, Hungary, Italy, Ireland,  
Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal,  
Slovakia, Slovenia, Spain  

 20 EUR  

Bulgaria 

 39 BGN

Czech Republic

 500 CZK

Denmark

 146 DKK  

Norway

 200 NOK

Poland

 100 PLN

Romania

 97 RON 

Sweden

 200 SEK

United Kingdom

 20 GBP

  

_**IMPORTANT**: Return fees are subject to change, the listed totals are an approximation._ 

Please expect your refund 5 - 7 business days after we receive and inspect the package. If you are returning from the EU or UK, we will refund the cost of standard outbound shipping and handling. Please note, any express shipping costs will not be refunded.

**To start your return, click [here](https://spanx.com/apps/returns).**  

**Policy Guidelines** 

All items are inspected upon return. If an item returned to us does not meet the below requirements, you will not receive a refund: 

*   Products returned without original tags attached. 
*   Products showing wear and tear, or at the end of their intended lifespan.  
*   Items damaged by misuse, alterations, improper care, or accidents. (For damaged, defective, or wrong items received, please email us at [contactus@spanx.com](mailto:contactus@spanx.com).)  
*   Items listed as final sale at the time of purchase. Customers in the EU or UK, please reach out to [contactus@spanx.com](mailto:contactus@spanx.com) within 14 days of  the delivery date for assistance with returning items marked as final sale. (For more information on final sale items, click [here](https://spanx.kustomer.help/en_us/what-does-final-sale-mean-HJiPva44R).)  
*   Instances of abuse of the SPANX Return Policy.  
*   Items not purchased on SPANX.com. (For purchases made through a retail store, please return to the original place of purchase.)    
      
    

When processing a return, please note that SPANX is not responsible or liable for any loss relating to items shipped to SPANX in error. Examples of these items include, but are not limited to:  

*   Personal items
*   Cash, checks, credit cards, or other financial instruments
*   Non-SPANX products
*   Spanx merchandise purchased at a retailer other than SPANX through our online sites (Spanx.com or Spanx.ca)
*   Spanx merchandise that is not associated with the return being processed

A SPANX Return Authorization is required in advance of your mailing of any product to a SPANX distribution center. Our Return Authorization only applies to the specific items listed in it. Additionally, we only issue refunds for the items included in a valid Return Authorization that we actually received in the return package.